Refund Policy
For perishable items like cakes and Vivasayi Mart, we attempt delivery of your order only once. In the event the delivery is not executed during the attempt, you shall still be charged for the order and no re-delivery will be possible. We will consider the order executed in the below cases:
- Wrong shipping/delivery address.
- Recipient not available.
- Premises locked.
- Recipient refusing to accept the delivery.
In case if the recipient is not available, he/she can inform the delivery person to deliver the order to the gate/reception/neighbour.
Proof of delivery will be provided in case of any dispute in delivery.
Deliveries are made on Sundays and on Public Holidays for products that are delivered by hand.
If there is no one available at the shipping addresses to accept the delivery of your order at the time of delivery, the order will not be considered late. Hence in such cases, no refunds, cancellations, liability can be made. We will surely try our best as mentioned below-
- Call the recipient to schedule an appropriate delivery time.
- Leave a note on the recipient’s door asking them to contact the florist to schedule a delivery time.
- Leave the bouquet/arrangement in a covered, secure area of the home (porch, garage, or other entrance)
- Leave the bouquet/arrangement with a neighbor and place a message on the recipient’s door with this information.
Midnight Deliveries
Subject to the other terms of the Shipping Disclaimer, delivery will be made between 11.00 PM to 11.59 PM on the chosen delivery date. Note: Please choose the date of delivery a day prior to the date of occasion.
Fix Time Deliveries
We cannot commit the exact time for delivery. Subject to the other terms of the Shipping Disclaimer, the order will be delivered +30 or -30 minutes as per selected time.
Delivery of Courier Products
Notwithstanding anything contained in the Shipping Disclaimer or in the Terms and Conditions, in the event the order is made to deliver through any courier agency or any third party, Vivasayi Mart does not make any representation or warranty in relation to the delivery of such order.
The products will be delivered through Blue Dart or any other courier company and the delivery made by them are subject to the Terms and Conditions of such courier companies.
For products that are shipped using the services of our courier partners, the date of delivery is an estimate. Your order may be delivered a day prior or a day after the chosen date of delivery.
You acknowledge that requested delivery date is non-binding. Estimated delivery date depends on the availability of the product and the destination to which you want the product to be shipped.
Our courier partners do not call prior to delivering an order, so we recommend that you provide an address at which someone will be present to receive the package. The delivery cannot be redirected to any other address.
No deliveries are made by third party courier agencies on a Sunday and Public Holidays.
All courier orders are carefully packed and shipped from our warehouse. Soon after the order has been dispatched, you will receive a tracking number that will help you trace your order.
Courier partners sometimes have some delays due to holidays and strikes.
In case if the recipient is unavailable, we will attempt delivery twice and in case delivery location is incorrect or the recipient refuses to take the delivery, the delivery shall be deemed to have been made. The courier company will attempt to deliver the package twice before the parcel returns back to the point of origin.
In the event the delivery is not executed during the attempts, you shall still be charged for the order.